1-800-708-2198
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customer service information
We want you to be happy...that is the essence of our customer service goal and directive. Our committment to you is that:
1) we will listen to your concerns, needs and issues
2) we will work with you to come to an appropriate resolution
3) we will stay with you through-out the entire resolution process to ensure that we have together reached a happy resolution
4) you will never hear us use the words "our policy is"
We're happy to provide you with more specific information below about us, how to order, return or exchange items and other information that you might find interesting.
We can be reached by:
mail:
Your Stage, Inc.
5424 Sunol Blvd. #10-128
Pleasanton, CA.
94566
e-mail:
info@yourstageinc.com
telephone:
1.800.708.2198.
pricing
All prices are given in U.S. Dollars.
sales tax
The state of California requires that we charge 8.75% sales tax on all California orders. All other states do not require sales tax.
purchasing options
Our goal is to make your purchasing experience as easy and hassle-free as possible. To that end, we happily offer you several other options for completing your shopping experience with us:
ordering by phone
We would be happy to take your order over the phone – please feel free to call us at 1.800.708.2198. Our phone lines are open Monday - Friday from 9AM-5PM Pacific Standard Time. If you call after hours, you will be asked to leave a message – please provide us with your full name, telephone number and any specifics about how we can assist you. We will return your call the next business day.
ordering by e-mail
If you’d prefer to place your order by e-mail, please e-mail your order to orders@yourstageinc.com. Please DO NOT e-mail us your credit card information - instead please provide us with your telephone number and we will call you directly to get your payment information. We gladly accept Credit Cards (VISA, Master Card, American Express and Discover). We also accept Money Orders and Personal Checks by mail - please understand that checks and money orders require additional time (approx. 7 - 14 business days) to process and ensure the proper transfer of funds.
e-mail orders to:
orders@yourstageinc.com
ordering by mail
If you’d prefer to place your order by mail, please send us your order information, full name, address, telephone number, e-mail (if available) and payment (please do not send cash). We gladly accept, by mail, Credit cards (VISA, Master Card, American Express and Discover), Money Orders and Personal Checks. Please understand that checks and money orders require additional time (approx. 7 - 14 business days) to process and ensure the proper transfer of funds. Please mail your order and above listed information, including payment, to the following address:
Your Stage, Inc.
attn: Orders by Mail
5424 Sunol Blvd. #10-128
Pleasanton, CA.
94566
ordering by fax
You can also place your order by fax, please send us your order information, full name, address, telephone number, e-mail (if available) and payment information. We gladly accept Credit Cards (VISA, Master Card, American Express and Discover). To help us ensure your order is processed as quickly as possible, please print clearly and provide us with all of the information listed above. Please fax your order to 1.925.485.1545.
returns/exchanges
We are very proud of the manufacturers and products we carry. It is our hope that you are as delighted with the products you’ve purchased as we are to sell them. However, as consumers ourselves, we understand that you may need to return or exchange products for various reasons. While we do our best to make this as simple as possible, we do need to hear from you when there is an issue - it's the only way we can make sure you're completely happy:
1. Products can be returned or exchanged with a printed receipt up to 30 days from receipt of product for a full refund or store credit (less shipping costs and overweight surcharges). Defective product can be returned or exchanged with a printed receipt up to 14 days from receipt of product.
2. Once you’ve decided to return or exchange the product please contact us either by phone at 800.708.2198 (We're available to take your call between 9am - 5pm PST, Monday through Friday) or by e-mail at returns@yourstageinc.com. It is important that you contact us before returning any product, for any reason. We will issue you a Return Merchandise Authorization (RMA) number - this will help us track your return and ensure you receive prompt service.
3. Please write the RMA number on your printed receipt (please include it with the merchandise you are returning) and the address label. If possible please package the product in its original packaging and send the package to:
Your Stage, Inc.
product returns
5424 Sunol Blvd. #10-128
Pleasanton, CA.
94566
4. For your security, we recommend that you return your item with an insured carrier (FedEx, UPS, USPS Parcel Post) and keep a receipt for your records. This will protect us in the event the item is damaged or lost in transit.
5. If you are returning an item because it was delivered to you damaged, defective, or if it is an incorrect item, we will provide you with a pre-paid return label.
Note - It is the customer’s sole responsibility to notify us of any claims for damage within 14 days.
force majeure
We shall not be held liable for nonperformance or delay caused by an occurrence beyond our reasonable control, including, but not limited to, embargo, war, national emergency, sabotage, accident, and government laws.
cancellations
Orders are shipped either directly from us or from the manufacturers we represent. When we receive your order we make every effort to process and ship your order as quickly as possible – this usually means orders have been packaged, shipped or processed through to our manufacturers within 24 hours. If you contact us before your order has been shipped we will be more than happy to change or cancel your order. If you contact us after your order has been processed through to our manufacturers, we will work closely with them to change and or cancel your order, however you may incur a cancellation charge. In this case we will only pass on the exact fee charged by the manufacturer. Please contact us either by phone at 800.708.2198 (We're available to take your call between 9am - 5pm PST, Monday through Friday) or by e-mail at contact@yourstageinc.com.
1) we will listen to your concerns, needs and issues
2) we will work with you to come to an appropriate resolution
3) we will stay with you through-out the entire resolution process to ensure that we have together reached a happy resolution
4) you will never hear us use the words "our policy is"
We're happy to provide you with more specific information below about us, how to order, return or exchange items and other information that you might find interesting.
We can be reached by:
mail:
Your Stage, Inc.
5424 Sunol Blvd. #10-128
Pleasanton, CA.
94566
e-mail:
info@yourstageinc.com
telephone:
1.800.708.2198.
pricing
All prices are given in U.S. Dollars.
sales tax
The state of California requires that we charge 8.75% sales tax on all California orders. All other states do not require sales tax.
purchasing options
Our goal is to make your purchasing experience as easy and hassle-free as possible. To that end, we happily offer you several other options for completing your shopping experience with us:
ordering by phone
We would be happy to take your order over the phone – please feel free to call us at 1.800.708.2198. Our phone lines are open Monday - Friday from 9AM-5PM Pacific Standard Time. If you call after hours, you will be asked to leave a message – please provide us with your full name, telephone number and any specifics about how we can assist you. We will return your call the next business day.
ordering by e-mail
If you’d prefer to place your order by e-mail, please e-mail your order to orders@yourstageinc.com. Please DO NOT e-mail us your credit card information - instead please provide us with your telephone number and we will call you directly to get your payment information. We gladly accept Credit Cards (VISA, Master Card, American Express and Discover). We also accept Money Orders and Personal Checks by mail - please understand that checks and money orders require additional time (approx. 7 - 14 business days) to process and ensure the proper transfer of funds.
e-mail orders to:
orders@yourstageinc.com
ordering by mail
If you’d prefer to place your order by mail, please send us your order information, full name, address, telephone number, e-mail (if available) and payment (please do not send cash). We gladly accept, by mail, Credit cards (VISA, Master Card, American Express and Discover), Money Orders and Personal Checks. Please understand that checks and money orders require additional time (approx. 7 - 14 business days) to process and ensure the proper transfer of funds. Please mail your order and above listed information, including payment, to the following address:
Your Stage, Inc.
attn: Orders by Mail
5424 Sunol Blvd. #10-128
Pleasanton, CA.
94566
ordering by fax
You can also place your order by fax, please send us your order information, full name, address, telephone number, e-mail (if available) and payment information. We gladly accept Credit Cards (VISA, Master Card, American Express and Discover). To help us ensure your order is processed as quickly as possible, please print clearly and provide us with all of the information listed above. Please fax your order to 1.925.485.1545.
returns/exchanges
We are very proud of the manufacturers and products we carry. It is our hope that you are as delighted with the products you’ve purchased as we are to sell them. However, as consumers ourselves, we understand that you may need to return or exchange products for various reasons. While we do our best to make this as simple as possible, we do need to hear from you when there is an issue - it's the only way we can make sure you're completely happy:
1. Products can be returned or exchanged with a printed receipt up to 30 days from receipt of product for a full refund or store credit (less shipping costs and overweight surcharges). Defective product can be returned or exchanged with a printed receipt up to 14 days from receipt of product.
2. Once you’ve decided to return or exchange the product please contact us either by phone at 800.708.2198 (We're available to take your call between 9am - 5pm PST, Monday through Friday) or by e-mail at returns@yourstageinc.com. It is important that you contact us before returning any product, for any reason. We will issue you a Return Merchandise Authorization (RMA) number - this will help us track your return and ensure you receive prompt service.
3. Please write the RMA number on your printed receipt (please include it with the merchandise you are returning) and the address label. If possible please package the product in its original packaging and send the package to:
Your Stage, Inc.
product returns
5424 Sunol Blvd. #10-128
Pleasanton, CA.
94566
4. For your security, we recommend that you return your item with an insured carrier (FedEx, UPS, USPS Parcel Post) and keep a receipt for your records. This will protect us in the event the item is damaged or lost in transit.
5. If you are returning an item because it was delivered to you damaged, defective, or if it is an incorrect item, we will provide you with a pre-paid return label.
Note - It is the customer’s sole responsibility to notify us of any claims for damage within 14 days.
force majeure
We shall not be held liable for nonperformance or delay caused by an occurrence beyond our reasonable control, including, but not limited to, embargo, war, national emergency, sabotage, accident, and government laws.
cancellations
Orders are shipped either directly from us or from the manufacturers we represent. When we receive your order we make every effort to process and ship your order as quickly as possible – this usually means orders have been packaged, shipped or processed through to our manufacturers within 24 hours. If you contact us before your order has been shipped we will be more than happy to change or cancel your order. If you contact us after your order has been processed through to our manufacturers, we will work closely with them to change and or cancel your order, however you may incur a cancellation charge. In this case we will only pass on the exact fee charged by the manufacturer. Please contact us either by phone at 800.708.2198 (We're available to take your call between 9am - 5pm PST, Monday through Friday) or by e-mail at contact@yourstageinc.com.